Shipping policy
Welcome to UMZAY! This Shipping Policy applies to all orders placed on our website https://www.umzay.com and outlines our shipping procedures for both local and international orders.
1. Local Shipping Policy
Shipping Destinations: UMZAY currently offers shipping services within Pakistan.
Shipping Timeframe: Orders are typically processed and dispatched within 3-5 working days from the date of order confirmation. Delivery times may vary based on the destination.
Shipping Methods: We utilize reputable local courier services to ensure reliable and timely delivery. Upon dispatch, customers will receive a shipping confirmation email with tracking details.
Cash on Delivery (COD): We provide Cash on Delivery (COD) as a payment option for orders within Pakistan. Please have the exact amount ready as our delivery partners may not carry change.
Shipping Charges: Shipping charges are calculated at checkout based on the delivery location and order weight. Free shipping promotions may apply periodically.
2. International Shipping Policy
Eligibility for International Shipping: International shipping is available for both retail and wholesale customers. Wholesale customers should contact wholesale@umzay.com for additional information.
Shipping Destinations: We extend our international shipping services to various destinations outside of Pakistan.
Shipping Timeframe: International orders are processed within 5-7 working days from order confirmation. Delivery times may vary based on the destination and local customs processes.
Shipping Methods and Carriers: We use reputable international courier services to ensure secure and efficient shipping. The shipping carrier and method will be determined based on the destination and the most efficient option available.
Shipping Costs: Shipping costs for international orders are calculated based on the destination, order weight, and selected shipping method. Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
Customs and Import Duties: Customers are responsible for any customs duties, taxes, or fees imposed by the destination country. UMZAY is not liable for any delays or additional charges related to customs clearance.
Order Tracking: Customers will receive a shipping confirmation email with tracking details for both local and international orders. This allows you to track your order in real-time.
Contact Us: For any shipping-related inquiries or concerns, please contact us at sales@umzay.com.
Changes to Shipping Policy: UMZAY reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting.
By placing an order with UMZAY, you agree to the terms and conditions outlined in this Shipping Policy. We appreciate your trust and hope you enjoy your UMZAY shopping experience!